How do I make use of ticket guarantee?

Ticket guarantee can be taken out when you purchase your tickets, this cannot be added once the order has been placed already.

If you want to make use of the ticket guarantee, please check first whether your reason for cancellation falls under the conditions via https://www.cm.com/ticket-guarantee/

Does your reason for cancellation fall under the conditions? Then we would like to receive the completed Ticketgarantie_ENG.pdf + proof of the reason for cancellation, which can be sent to ticketguarantee@cm.com.